Privacy Policy

This policy applies to patients and guardians, clinic staff and dentists, website visitors who book appointments or submit registration forms, and anyone who signs in to the SmilePro Dental mobile app.

Patient and registration information may include your name, birth date, sex, contact details, address, medical and dental history, reason for visit, emergency contact, consent records, drawn signatures, and documents you or staff upload (such as charts, x-rays, or forms).

Appointment information includes preferred clinic, date, estimated arrival window, phone number, visit reason, and notes you provide on the website or in the app.

Account information includes your name, email address, profile photo (when you sign in with Google), sign-in timestamps, and linked staff or patient roles inside the app.

Staff workspace data includes schedules, treatment records, inventory, reports, and internal notes created in the course of clinic operations.

Technical information includes device push notification tokens, basic usage logs, and data needed to operate and secure our systems.

We use personal information to provide dental care and clinic operations, manage appointments and patient records, review website registration submissions, confirm appointment requests, communicate with you about your visit, operate staff tools, send service notifications, maintain security, and comply with applicable law.

Website appointment requests are reviewed by clinic staff before they are confirmed. Website registration forms are reviewed before a patient record is activated in our system.

For healthcare services, we process information as needed to deliver treatment, maintain clinical records, and operate our clinics. Where required, we rely on your consent—including consent forms and signatures collected during registration.

By submitting forms on our website or app, you confirm that the information you provide is accurate to the best of your knowledge.

Authorized SmilePro Dental staff at our clinics may access information needed for your care or clinic administration.

We use trusted service providers to host our database, authenticate users, deliver push notifications, and operate the website and mobile app. These providers process data on our instructions and under appropriate safeguards.

We do not sell your personal information. We may disclose information if required by law, to protect rights and safety, or in connection with a clinic merger or lawful business transfer.

We retain patient and clinical records for as long as needed to provide care, meet professional and legal requirements, and resolve disputes. Account and appointment data is kept only as long as necessary for the purposes described in this policy.

We use access controls, authenticated accounts, and industry-standard hosting practices to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of personal information where applicable law allows. To make a request, contact us using the details below. We may need to verify your identity before responding.

You may disable push notifications in your device settings. Website forms are optional except for fields marked as required.

When a minor receives care, a parent or legal guardian may provide information and consent on the minor's behalf. We collect children's information only as needed for treatment and clinic records.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle personal information, contact SmilePro Dental at smilepro.dcc@gmail.com. Our clinics are located at: SmilePro Dental Bata Bacolod Branch (EVV Bldg, Lacson Street, Brgy. Bata,, Bacolod, Negros Occidental); SmilePro Dental Cauayan Branch (Magsaysay Street, Brgy. Poblacion, National Highway, Cauayan, Negros Occidental).